David Zhao, founding partner of Chubby Cattle International – a chain of restaurants that embrace technological innovation and Asian cuisine from around the world – said the bar and restaurant industry experienced significant wins in 2023, with technology and innovations taking center stage.
“Our launch of the world’s first lifetime [dining] memberships via Web3, the integration of more robust robot servers, and the implementation of advanced iPad ordering systems mark substantial strides,” shared Zhao. “As we pave the way for improved customer loyalty and engagement on mobile and web platforms, these achievements stand out as game-changing steps for the F&B space.”
Zhao said he foresees automation and customer loyalty tech as pivotal trends that will drive substantial growth in the bar and restaurant industry. “Embracing automation will enhance efficiency, while investing in cutting-edge technology to strengthen customer loyalty is paramount,” he noted.
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